Help Center

Common Questions

Why can't I sign in to my Account ?

The most common issue is you’ve forgotten your username or password. Recover your login information here or contact us if you continue to have problems.


Does posting a job cost anything ?

Posting a job is Free for a 2 week time period. We do offer job upgrade options to increase job views across the network. Start your Free Trial.


How is payment sent to Freelancer ?

At the start of a Fixed-Price Job Agreement payments are received by FreelancerMax Escrow. Payment to Freelancer are not released until you approve the work.


What payment gateways do you support ?

We currently accept Paypal and Stripe. These providers do charge additional processing fee for each transaction.


What type of project types does FreelancerMax support ?

FreelancerMax supports Fixed-Price, Hourly, Monthly and Non-Specified project types. This provides the employer the most flexibility to choose for an given project.

Cost to Use FreelancerMax.com.

Cost to use FreelancerMax.com


  1. The cost to register and use FreelancerMax.com is Free.
  2. Jobs can be posted for Free, but we do offer upgrade options ti improve the marketing of the job posting.
  3. Upon starting and completing a job, we charge flat %5 of job cost from Employer and 5% from the Freelancer.!
  4. Start earning Today!

How to Post a Job

How to Post a Job


How to post a job
  1. Login into your account.
  2. Select option in Dashboard Control Panel to Post a new job.
  3. Select option in Side menu to Post a new job.

Upgrade Options

How to Upgrade a Job


How to upgrade a job listing

  1. Post a new job on FreelancerMax.com.
  2. FreelancerMax offers 6 exciting options to upgrade the job.
  3. Option #1 - Always on Top Normal Listing - Puts your listing on top of others in search.
  4. Option #2 - Extended Listing - Extends the normal 2 week listing to 4 weeks.
  5. Option #3 - Search Engine Indexed - Google, Yahoo, Bing to index job posting page.
  6. Option #4 - Tweeted to Freelancers - Job Listing is tweeted on Twitter.
  7. Option #5 - Bold Listing - Applies a Bold font to job title to stand out from the rest.
  8. Option #6 - Highlighted Listing - Applies an highlight to job to stand out from the rest.

Review Proposal

How to Review Freelancer Proposal


Review freelancer proposal

  1. Using the Dashboard, view the Active Job Listing Panel.
  2. Another option, use the sidebar menu and click on Proposal List to view all Proposal.

View Details of Freelancer Proposal


Review freelancer proposal details

Accept Proposal

How to Accept Freelancer Proposal


How to accept freelancer proposal

  1. Using the Proposal List from Sidebar.
  2. Select the assign proposal button.
  3. Please make careful review of the terms of the proposal, by assigning the proposal, you are agreeing to the terms of the proposal.

Overview Project Dashboard

Using the Project Dashboard


Overview of project dashboard

  1. Overview provides a summary of the agreed upon terms.
  2. Milestones allows Employers to create and manage milestones for the project.
  3. Discussions allows Freelancer and Employer to communicate.
  4. Files allows Freelancer and Employer to exchange important files.
  5. Defects allows Freelancer and Employer to manage defects.
  6. Funds keeps track of payments for the project.

Create Milestone

Create Project Milestones


How to create project milestone

  1. Milestones are created by Employers.
  2. Employer would create and fund milestones.
  3. Freelancers can request an project milestone.

Approving Timesheet

Approving Project Timesheet


How to approve project timesheet

  1. Timesheets are created by Freelancers.
  2. The time period and submission is agreed to by Employer and Freelancer.
  3. Freelancer submits timesheet at end of period.
  4. Employer approves the timesheet.
  5. Employer funds the timesheet.

Discussions

How to begin discussion between Employer and Freelancer


How to initiate discussion

  1. Discussions can be initiated between Employer and Freelancer.
  2. Emails are sent to Employer and Freelancer.
  3. Messages are secure and private.

File Sharing

How to share files between Employer and Freelancer


How to share files

  1. Files can be shared between Employer and Freelancer.
  2. Files are stored on our private cloud server.
  3. Files are secure and private.

Defect Tracker

How to manage defects between Employer and Freelancer


How to manage defects with freelancer

  1. Defects can be shared between Employer and Freelancer.
  2. Freelancer can update status of existing defects.
  3. Freelancer are notified via Email & Text
  4. The job gets completed quickly.

Project Funds

How to track funds between Employer and Freelancer


How to track funds

  1. Funds will be displayed for the project.
  2. Shows Milestone and Timesheet payments to Freelancer.

Fund Milestones

How to fund a project milestone


How to fund a milestone

  1. Initially create Milestone.
  2. Milestones can be funded with Paypal or Stripe.
  3. Milestones are held in FreelancerMax Escrow account until released by you.
  4. After the milestone is complete, you may release the funds to pay freelancer.

Release Milestone Payment

How to release milestone payment


How to release a milestone payment

  1. Initially Milestone is funded.
  2. Freelancer can begin working on the given task.
  3. Once the milestone is complete and approved, employer can release milestone to pay freelancer.
  4. The Freelancer is notified throughout the process.

Fund Timesheets

How to fund timesheet


How to fund a timesheet

  1. Initially create Timesheet.
  2. Timesheets can be funded with Paypal or Stripe.

Notification Settings

How to change notification settings


Change notification settings

  1. Select Notification Settings from side menu.
  2. Select the options you wish to receive email.

Complete Job

How to complete job


Steps complete job

  1. Navigate to Project Dashboard.
  2. Select the Close Job button.
  3. Rate the Freelancer.
  4. Share your experience on this project.
  5. Submit to close the job.

Common Questions

Why can't I sign in ?

The most common issue is you’ve forgotten your username or password. Recover your login information here or contact us if you continue to have problems.


Does applying for a job cost anything ?

Applying for a job is Free using a Standard Plan. We do offer Freelancer Professional and Enterprise Plans for improved features and benefits. Start Working Today!.


How is payment sent to Freelancer ?

At the start of a Fixed-Price Job Agreement payments are received by FreelancerMax Escrow. Payment to Freelancer are not released until you approve the work.


How does Freelancer receive payment ?

We currently allow Freelancers to withdraw payment to a verified Paypal and Stripe account. To create a Paypal account Here or to create a Stripe account Here


What is the advantage of Enterprise Plan ?

The Enterprise plan offers Unlimited Bids on projects per month and offers Realtime Text Notifications on new jobs. Stay ahead of your competitors with this plan. Signup here today

Cost to Use FreelancerMax.com.

Cost to use FreelancerMax.com


  1. The cost to register and use FreelancerMax.com is Free for Standard Package.
  2. We do offer other packages Professional and Enterprise at a monthly recurring subscription, please refer to Pricing page for details.
  3. Start earning Today!

If you would like to submit a proposal for a job listing on FreelancerMax.com, you must first create an freelancer account.

Setup Account

How to setup FreelancerMax.com Freelancer account


How to setup Identity
  1. Select the Select Identity button.
  2. Provide us your place of business.
  3. Provide us your social media affiliations.
How to setup profile image
  1. Select the Profile Image button.
  2. Setup your company logo, recommended size (200 x 200) pixels. Default image provided.
  3. Setup your profile avatar, recommended size (200 x 200) pixels. Default image provided.
  4. Setup your background image, recommended size (1920 x 1280) pixels. Default image provided.

These images will be used for your public profile, choose images that will set you apart from the competition.

How to setup about page
  1. Select the Setup About button.
  2. Provide a description about yourself (min 20 words)
  3. Generally try describing your skills and experience.

This description will be shown on your public profile page.

How to setup skills
  1. Select the Setup Skills button.
  2. Select all skills that apply
  3. Selecting skills allows FreelancerMax to find you more jobs.
  4. Selecting skills allows Employers to find you.

If there is a skill that we missed, let us know.

How to create service listing
  1. Select the Setup Service Listing button.
  2. Create a Service Listing page
  3. Creating service listing allows Employers to find you better.

The service listing will be used for your public profile, define your service listing to set you apart from the competition.

How to setup payment withdraw
  1. Select the Setup Payment Withdraw button.
  2. Select method of payment, we currently offer Paypal and Skrill to receive payments

Additional Payment Processing fees may apply.

Recommend Jobs Panel

Finding Jobs using Dashboard Recommendations Jobs Panel


Find recommended jobs
  1. The Jobs Recommendations Panel is shown for all Freelancers once the skills are selected for the user.
  2. We search our network to provide you a list of recommended jobs.
  3. The panel allows you to send a proposal.
  4. View Number of views for a current job.
  5. Total Number of Proposals submitted for job.

If you would like to submit a proposal for a job listing on FreelancerMax.com, you must first create an freelancer account.

Jobs Search Page

Finding Jobs using Jobs Search Page


Search jobs
  1. Use the search text box to search for specific jobs.
  2. We search our network to provide you a list of recommended jobs.
  3. The left panel allows you to filter job based on price, location, and additional options.

If you would like to submit a proposal for a job listing on FreelancerMax.com, you must first create an freelancer account.

Submit Fixed Price Proposal

Finding Jobs using Jobs Search Page


Submit fixed price proposal
  1. Enter the proposal price, the price you accept to complete the job.
  2. Enter description on why you should be selected for job.
  3. Attach any attachments needed for proposal.
  4. Accept the Terms and Conditions.
  5. Submit the Proposal.

Submit Hourly Price Proposal

Finding Jobs using Jobs Search Page


Submit hourly proposal
  1. Enter the proposal hourly price, the price you accept to complete the job.
  2. Enter description on why you should be selected for job.
  3. Attach any attachments needed for proposal.
  4. Accept the Terms and Conditions.
  5. Submit the Proposal.

Submit Non-Specified Price Proposal

Finding Jobs using Jobs Search Page


Submit non specified proposal
  1. Select Project Type (Fixed, Hourly, Monthly).
  2. Enter the proposal rate, the price you accept to complete the job.
  3. Enter description on why you should be selected for job.
  4. Attach any attachments needed for proposal.
  5. Accept the Terms and Conditions.
  6. Submit the Proposal.

Overview Project Dashboard

Using the Project Dashboard


Overview Freelancer dashboard

  1. Overview provides a summary of the agreed upon terms.
  2. Milestones allows Freelancers to request and manage milestones for the project.
  3. Discussions allows Freelancer and Employer to communicate.
  4. Files allows Freelancer and Employer to exchange important files.
  5. Defects allows Freelancer and Employer to manage defects.
  6. Funds keeps track of payments for the project.

Request Milestone

Requesting Project Milestones


Request milestone

  1. Milestones are created by Employers.
  2. Freelancers can request an project milestone.
  3. Employer would create and fund milestones.

Submitting Timesheet

Submitting Project Timesheet


How to submit timesheet

  1. Timesheets are created by Freelancers.
  2. The time period and submission is agreed to by Employer and Freelancer.
  3. Freelancer submits timesheet at end of period.
  4. Employer accepts the timesheet.
  5. Employer funds the timesheet.

Discussions

How to begin discussion between Employer and Freelancer


How have discussion with employer

  1. Discussions can be initiated between Employer and Freelancer.
  2. Messages are secure and private.
  3. Emails are sent to Employer and Freelancer.

File Sharing

How to share files between Employer and Freelancer


How to share files with employer

  1. Files can be shared between Employer and Freelancer.
  2. Files are stored on our private cloud server.
  3. Files are private and safe.

Defect Tracker

How to manage defects between Employer and Freelancer


How to handle project defects

  1. Defects can be shared between Employer and Freelancer.
  2. Freelancer can update status of existing defects.
  3. Freelancer are notified via Email & Text
  4. The job gets completed quickly.

Project Funds

How to track funds between Employer and Freelancer


How track project payments

  1. Funds will be displayed for the project.
  2. Shows Milestone and Timesheet payments to Freelancer.

Setup Withdraw Method

How to setup withdraw method


Setup payment withdraw

  1. FreelancerMax offers two methods to withdraw money using Paypal and Skrill.
  2. Choose your preferred method of withdraw.

Withdraw Funds

How to withdraw funds


Withdraw payments

  1. Enter the amount available for withdraw using preferred method of Paypal and Skrill.
  2. Employer payments must clear before amount is available for withdraw(allow 2-3 days).
  3. Enter the amount to withdraw and select the Withdraw Fund button.
  4. All transactions are shown in transaction history table.

Upgrading Account

How to upgrade account


How upgrade freelancer account

  1. Select the Membership option in side menu.
  2. Select Professional or Enterprise to Upgrade account.
  3. Professional and Enterprise are billed on Monthly subscription.

Cancel Monthly Subscription

How to cancel monthly subscription


How to cancel subscription

  1. Select the Membership option in side menu.
  2. The current subscription should be shown for your account.
  3. Select the cancel button to stop the monthly subscription.
  4. Cancellations are processed immediately.

Bid Management

How to buy additional bids


How to buy additional bids

  1. Select the Bid Management option in side menu.
  2. Select the package you wish to purchase.
  3. After payment is processed, the bid package will be added to your existing bid count.

Bid Management

How are bids managed monthly


How are bids managed

  1. Every month on the first day of subscription, based on the enrolled plan.
  2. Bids will be automatically be added to your account.
  3. Bids are rolled over from month to month.

Notification Settings

How to change notification settings


Notification settings

  1. Select Notification Settings from side menu.
  2. Select the options you wish to receive email/text.
  3. Text only applies to Enterprise Plans.

Notification Settings

How to change my mobile number


Change mobile number

  1. Mobile Text notifications are only available for Enterprise Users
  2. Enter the current mobile number and select the Activate Button.
  3. All Notifications will be via Mobile and Email.

Complete Job

How to complete job


How to complete job

  1. Navigate to Project Dashboard.
  2. Select the Close Job button.
  3. Rate the Employer.
  4. Share your experience on this project.
  5. Submit to close the job.


Have more questions?




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