Monitor Mpower Services

Elhassani Abdesselam

 Flag   Canada   Newmarket, Ontario, Canada
Freelancer

Services

Monitor Mpower Services

- Apply a process of continuous review and proactive management of absenteeism and attrition for all agents in the team, ensuring return to work and exit interviews are completed.
- Continually review and monitor work performance of all agents against agreed KPI’s, instigating appropriate corrective action, using performance management tools, to manage any shortfall.
- Undertake formal performance reviews and 1:1 monthly meetings with each Advisor, ensuring objectives are continuously reviewed and linked to business KPI’s.
- Ensure agents are recognized and rewarded for outstanding achievements/performance in line with company mission and values.
- Provide clear direction and guidance to ensure consistent achievement of key performance metrics.
- Facilitate a culture of open and honest two - ways communications, ensuring key messages are cascaded to all team members, encouraging feedback and sharing of ideas and best practice.
- Maintain an environment, which supports the spirit of teamwork, where agents are committed, loyal and take pride in working for the company; ensure actions from employee satisfaction survey are implemented and continuously reviewed.
- Coach, develop and motivate agents by providing the skills and knowledge to perform their job, together with opportunities for skills expansion and career development.
- Ensure accurate and timely communication of any client/campaign issues to Operations Manager.
- Evidence of effective interpersonal, coaching, and leadership skills.

Freelancer Image

Elhassani Abdesselam


Category: Management & Finance
Rate: $5/ Hour / Monthly