My name is Ramzi Arafat. I'm Airport Operations & Aviation expert
I held the position of Airport Director for Amman Civil Airport – OJAM from SEP 2016 till SEP 2019. I hold B.Sc. degree in Economics, AMPAP Certificate – Airport Management Professional Accreditation Programme, and recently completed ICAO– USOAP-CMA Universal Safety Oversight Audit Programme. I have an IAP designation – International Airport Professional, granted by ACI – Airports Council International and was enrolled to the ICAO expert pool –TCB early 2019.
I have over 22 years of experience within the aviation & airline industry. I started my career with RJ – Royal Jordanian airlines as a member of the Airport services and ground handling, with a multi-function job. Later to that I moved to KLM – Royal Dutch Airline. I ended my career with KLM by the time of closing AMM station in 2006 as station supervisor. I moved back to RJ as an Assistant Manager for the traffic ground handling department. Later, I was appointed to lead the Crown lounges, handling the Business Class passengers.
I later joined Airport International Group- AIG ( member of ADP Group), QAIA airport operator, that was selected through a 25 years BOT tender, to operate and develop a new terminal at QAIA. I started as an Airport Duty Manager, and later appointed to support the ORAT team as an operations expert, working closely with the director of Operations & ORAT director. My main role was to provide SOBs- Standard Operation Procedures for the new terminal & set the flows within the terminal, conducting trials for check in and BHS- Baggage Handling System, updating the RMS- Resources Management System with the new resources specs and rules, testing and commissioning for the several systems applied at the new terminal, conducting training to the airport staff and ground handlers, and leading the OCC during the operational trials.
Later to the opening of the new terminal in 2013, I was assigned to lead 2 main projects within the terminal operations; RMS-Resources Management System, and the BHS- Baggage handling System. In both projects, I was closely working with the main ground handlers on developing the performance efficiency, with related to resources management and baggage delivery performance at QAIA.
During JAN 2014, I moved to HR department as Operations Systems Training Manager. I conducted external training for airport employees for more than a subject related to airport operational systems related to the new terminal at QAIA such as BHS and Check in counters, GOS- Gate operating system, Boarding system and gate operation, passenger flows and terminal process. In addition I did in house training for AIG, and prepare customized training for operations department on frequent basis. Having no Admin manager during that time, I was assigned to manage the administration role for the company, and deal with all related matters to HR MenaMe system, disciplinary and investigations, time attendance and employee’s admin needs.
By end of 2015, I joined Corporate Communications Department as Branding & Sponsorship Manager, handling all related issues to company image and branding, events & Exhibitions, CSR, and sponsorships. During that time, I was the coordinator for the ACI 10th Asia-Pacific Regional Assembly (conference & exhibition)
After 8 years working for Airport International Group, I moved to a new challenging position taking over the role of airport director for Amman Civil Airport, leading the rehabilitation and certification project for the airport in addition to managing and operating the airport, overseeing all issues related to terminals, ground operations, safety and security
I addressed all operational constrains existing at the aerodrome, and the needed specs and SARPs required to include in the rehabilitation project, in order to fix the physical characteristics of the aerodrome, and eventually comply with the Civil Aviation requirements. In addition, I initiated the airport certification process, and fulfilled the required ACM- Airport Certification Manual and other documentation.